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Signed, Sealed, Delivered: 7 Non-Negotiables for Cust Svc

What your customers do not tell you is just as, if not more, important than what they do. Yet, so many companies ignore the glaring emails and aggravated customers, settling for mediocre. While advanced communication both streamlines and complicates our lives, these seven customer service “nonnegotiables” will transport you and your team to a new level of service. Drawing on more than two decades in the hospitality industry, Gail shares her passion and best practices for service leadership that will keep your internal and external customers coming back for more! CEUs: 0.1
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