This bundle includes a track of sessions recorded from the 2016 NRPA conference related to customer service and employee relations. As described in these sessions, these two concepts go hand-in-hand. The following sessions are included in this bundle:
- RIP Employee Engagment
-Getting in Your Customer's Way?
-Signed, Sealed, Delivered: The 7 Non-Negotiables of Customer Service
-Balancing the Business Model with the Social Service Model.