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Getting in Your Customers' Way?

Take the time to evaluate the direction of your customer service and you may discover it’s time to realign your compass! Jan will share some revealing statistics and then lead an examination of the essential factors in communication. Unless you’re focused on communicating with — and listening to — your customers, you won’t be able to promote your programs to them. Then, you’ll explore the three essential factors that may be driving your customers away: policies, procedures or people. You’ll determine which factors are crucial for your community, agency, organization or company to review and act on. CEUs: 0.1
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Product Categories: Online Learning
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