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2016 Customer Service and Employee Relations Bundle

This bundle includes a track of sessions recorded from the 2016 NRPA conference related to customer service and employee relations. As described in these sessions, these two concepts go hand-in-hand. The following sessions are included in this bundle: - RIP Employee Engagment -Getting in Your Customer's Way? -Signed, Sealed, Delivered: The 7 Non-Negotiables of Customer Service -Balancing the Business Model with the Social Service Model. CEUs: 0.4
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Product Categories: Online Learning
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